Shipping & Returns
LOCAL SHIPPING
Shipping within Thailand is free. We ship the goods via local courier service with full insurance cover.
It is also possible to collect an item from our factory. Kindly email or call to set up an appointment if you would like to visit in person.
INTERNATIONAL SHIPPING
We are able to ship to any destination, where one of the courier services will be able to reach you. We work closely with all major general and specialised courier services, such as FedEx, DHL, Ferrari, Brinks, and Malca-Amit. All international shipments are insured at full invoice value.
Shipping costs for international shipping are calculated on checkout, based on your place of residence.
RETURNS
If you would like to return a purchased item, kindly email us with the reason of why you would like to return an item.
One of our staff members will assist you to find the best solution.
Return address:
Casa Jewels Co., Ltd.
64/41 Gemopolis Free Zone, Building J, Room 601,
Sukhapiban 2, Soi 31, Dokmai, Prawet,
Bangkok 10250 Thailand
+66 2-727-0871
+66 2-727-0870
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days period.
About Us
Casa Jewels is a Bangkok-based European operated jewellery manufacturer renowned for exceptional craftsmanship and quality. Operating from the Gemopolis Free Zone, our workshop specialises in producing premium gold, platinum, and silver pieces of an unrivalled standard in Thailand.
Our master jewellers work with everything from 9K to 18K gold, 950 platinum, and high-end 925 silver, utilising advanced technologies like 3D modelling and direct casting from 3D printing, as well as other latest equipment and tools available for jewellery industry. Every exquisite piece showcases a meticulous attention to detail that has earned Casa Jewels its sterling reputation among discerning clientele.
Beyond manufacturing, Casa Jewels also provides specialised gemstone services such as sourcing, cutting and recutting gems in various qualities from commercial to precision standards, as well as offering calibrated gemstones to other workshops and jewellers. With every customer, we aim to establish lasting relationships through transparent communication and delivering bespoke commissions perfectly matching their vision. Our personalised consultations and reasonable pricing make Casa Jewels the trusted jeweller and lapidary for clients across Thailand and the globe.
